Frequently Asked Questions

You can trade all types of markets. For trading indices, a Diamond account is recommended due to volatility and leverage.

You need to provide your identification document, prioritized in the following order: 1) Passport, 2) National ID card, 3) Driver’s license.

The proof of residence document must contain a valid date, be in the name of the TenorisFX account holder, and include your residential address.

You must take the selfie holding the document in your hand, ensuring it is the same one that was approved in the first level of KYC.

The POA is a legal document used in contracts with managers. It is not mandatory, and its verification depends on the manager’s regulations and the domicile’s legislation.

The challenges are free and are announced on social media and via email. Stay alert for the announcements.

We have a maximum processing time of 24 hours to execute your withdrawal.

Deposits are credited automatically, taking a maximum of 5 minutes due to blockchain verification.

The main risk is making a mistake with the address or selecting the wrong network. It’s important to contact support in case of an error.

No, we are only regulated to operate with cryptocurrencies.

The best way is to contact support via email at support@tenorisfx.com.

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Send your proposals and personal information to support@tenorisfx.com, and we will contact you.